There are two components to any good
advertisement or sales pitch: an emotional appeal and a rational
appeal. A good advertisement or sales pitch plays to both.
Here’s an example: let’s say your child can’t read very well,
and you’re considering buying one of the many reading programs
available. Check out an ad for any of them, and you’ll find they
can be boiled down to two basic premises:
Your child can improve their reading skills. (That’s the
rational appeal – he or she will do better in school, better in
life, etc.) You need your child to read better. (That’s the
emotional appeal – you’re the parent, it’s your role in life to
raise your children well, if you don’t you’ve failed them….)
Most car dealers, once you’re in the showroom, will play on
your emotions to help make the sale. (Sure, they’ll discuss fuel
mileage and safety ratings… but if you think about it, most cars
are very similar in terms of performance.
Styling varies a lot… but styling appeals to your emotions,
not to your rational side.) To play on your emotions, they’ll
often say things like:
“We only have two of these left – I can’t believe how fast
they’ve gone.”
“The sale ends this Sunday… you better act now.”
“We have special factory prices… but just for this week.”
And my favorite: “If I sell one more car this month I’m over
my quota – so I’ll do anything to get you the best price.”
What the dealer is doing is simple: by creating a sense of
urgency they’re making you afraid you’ll miss out on a great
deal, or a special price… or even make you worry that if you
don’t act now all the cars will be gone.
Just keep this in mind: in 2004 alone over 15 million cars
were sold in the US – there are always plenty of cars for you to
choose from.
So how do you keep from falling prey to emotional sales
tactics? Take away their edge. Educate yourself about the
vehicle you would like to purchase and then make your decision
before you buy a car. This will eliminate any emotional buying
decisions and save you money.