Were the coordination of
event and conference management not enough,
today’s organizers are generally expected to boost
or promote attendance as well. Why? Because
increased attendance means increased revenue.
Most savvy planners are aware of the tried and
true marketing methods and event promotion methods
such as blast e-mails, Web sites and direct mail.
However, not all are aware of the marketing
opportunities that can generate the very “buzz”
you need to maximize attendance.
Before you start spending your marketing budget
on the same old fare, consider that many other
events are directly competing with your potential
attendee’s time and money and for this reason, you
must first determine what makes your event
spectacular and the one to attend. If you can’t
find a reason, it’s time to create one!
Location, Location, Location
In my twenty year planning career the buzz
generated by Hawaii meetings far surpassed the sum
total of every other location combined from the
U.S., Canada and Europe. Instead of a general
apathy about the next quarterly meeting, Hawaii
meetings had the attendees asking for information
several meetings ahead so they could make plans
for a family holiday to piggy-back on the meeting
dates, and other arrangements and activities. I
also know from the admissions of some attendees
who might not otherwise have attended that
meeting, that they attended, in large part,
because it was a Hawaii meeting.
Of course it’s not always geographically
feasible or affordable to take our groups on to
Maui but it’s very important to remember that when
oft-jaded attendees are excited about a potential
meeting site, they generate their own enthusiasm
within themselves and among each other. Talk among
themselves often results in others from their
office attending the event who might not have
otherwise. Attendees who have to push for
permission to attend are often unusually creative
in finding ways to convince management of the
“vital importance” of this meeting.
Most every location has its redeeming virtues.
Seek out what makes a location special and unique
and then show your attendees the best your site
has to offer. You can start by using color
pictures, typically available from your CVB,
depicting natural splendor, sports and activities
to inspire your attendees imagination. In this
case, a picture is indeed worth a thousand words.
Star Tripping
Never under-estimate the power of, well, power.
Famous people not only act as a draw for increased
attendance but their presence can add vitality and
excitement to an event, leading to long term
benefits for attendees and their organizations.
Obviously, bringing in a celebrity is generally
not an inexpensive proposition, yet a “star” may
bring you just the results you wish for your
event. First, do your cost benefit analysis. Then
determine whether you wish to hire a speaker who
fires up and inspires the sales force, or someone
who is a draw and will put people in chairs, such
as a Donald Trump.
Once you determine which kind of star you want
in your galaxy, work with one of the many
specialized speaker’s bureaus who specialize in
such bookings. They have the inside scoop on who’s
hot and who’s not, prices and availability.
Literal stars draw our eyes to the heavens;
celebrity “stars” can draw both magic and more
people to your event.
An Affair to Remember
If like many organizers, your budget and goals
for your event include a grand soiree, make it one
you pre-publicize. Why sink all that money into
the exotic dinner cruise without giving your
potential attendees an opportunity to get excited?
Include a decent sized color photo of the
potential boat (or other location provided by your
supplier) on your web site and write some splashy
copy to knock those perched on the fence over to
your side. One example of a trick that I’ve seen
generate much enthusiasm is to offer a free ticket
or other such prize to every hundredth registrant,
as one example. No, this likely won’t generate
attendance from the ambivalent but it might entice
a few still considering. What this will do is
induce a certain enthusiasm and excitement among
those planning to, or considering attending your
event.
The Planner’s Best Friend
Many event and meeting organizers are unaware
of how much the CVB can assist in your promotional
efforts for event promotions and often at a
minimal cost, or for no charge. The CVB has as
much to gain from your group’s peak attendance as
you do, so find out early in your promotional
efforts just what is offered and at what cost.
Don’t forget: Like any supplier, you can and
should negotiate with the CVB for such event
promotional assistance. Following are a few
examples of what many CVB’s offer gratis,
depending on the size of the group and its
potential revenue to their city.
- Full color visitor’s guides, local maps,
pins, city fact sheets and area attractions
brochures
- Telemarketing to help build attendance
- Pre-Promotion well in advance of your event.
Pre-printed literature can be personalized with
your own copy for your mailings
- The CVB’s logo, event promotional video,
color slides and digital images
- Exhibit displays
- Airport electronic message board
- “Meet and Greet”
In truth, CVB’s are thrilled to help promote
your event and since they all offer different
services and products, just ask. I have never
found a CVB that didn’t bend over backwards to
help make our events a success.
Don’t Overlook the Small Stuff
Event organizers are typically within a
dizzying whirl of conflicting demands and it’s all
too easy to overlook some simple yet effective
event promotion opportunities to promote your
event. Here are a few:
- Broadcast fax cover sheets
- Letterhead
- E-mail signatures
- Announcements to trade press
- Newsletters and magazines articles
- Inserts in all outbound correspondence
Piggy-Back on Nearby Events
If an exciting, splashy event is scheduled in
close proximity during your own event, let people
know! Does your group have a group of golfers? If
a major golf tournament is scheduled nearby, even
immediately before or after your event, let
members know. You might also consider offering
transportation or something to assist those
interested in attending the event.
Is Pavarotti performing nearby? To make your
own performance sing, provide a means for
attendees to get tickets and then promote the
event in your promotional material about the
conference location.
Press It
The press can not only give your event a subtle
“plug” but this will be more likely if you have
developed and maintain relationships with them. To
cultivate such relationships, be accessible and if
you find something that might be of interest to
them that has nothing to do with you and your
event, forward it to them. The press doesn’t
forget favors and can be your best friend in
getting the word out about your event.
Alas, desired conference attendance numbers are
not as simple as, “If you plan it, they will
come.” The most spectacular location and
meticulous planning can be over-shadowed by
reduced attendance but fortunately, there are many
solutions, from the simple to the complex that
will reap real benefits and bring real bodies to
your event.