Having created and published
your online survey the next step is to get the
right people to participate. How many and who you
specifically target will depend entirely on the
survey subject and your specific objectives.
For some surveys such as employee surveys there
is likely to be natural and available list of
respondents, for customer services there may be
both a list and a website that can be used to
promote a survey. Small surveys may only need to
be promoted by word of mouth while others will
require considerable effort to form a sample that
will provide you with good market research data.
With surveys coming in every shape and size and
with objectives that can cover market research,
marketing and education a surveys sample
requirements can range from general to specific as
the population is sliced and diced into
categories.
Listed here are a number of methods that can be
used either on their own or in combinations so as
to complement one another.
Email
One of the most popular methods of promoting an
online survey is to send emails that contain a
link to the survey to invited respondents using a
mailing list. The mailing list could be a list of
employees as in the case of an employee survey, a
customer list for a customer service survey or a
list of medical students from a college for a
survey targeting medical students.
Although mailing lists can be obtained that
target specific groups or business sectors one
must be mindful that a survey invitation could be
perceived by the recipient as being spam.
Where the objective of the survey is gather
feedback, as in the case of a project post-mortem,
it would be feasible as part of the normal
correspondence between business partners to
include an invitation to complete a survey with
the purpose of obtaining valuable feedback.
A method that can be useful for organisations
such as charities who wish to target corporate
employees is to make an inquiry to a large
organisations CEO or customer relations department
and ask if they would help promote the survey
using their internal email system.
The advantage with using Email is that it is
quick and cost effective and the distribution of
invitation can be well targeted and controlled.
When sending a large number of email
invitations, even if the technology allows it, try
to avoid the temptation to email them all in one
go. It is a good policy to send your email
invitations in batches so that if there are any
errors or problems they are identified early and
there is an opportunity to make corrections with
minimal impact.
Website
To complement an email promotion or where a
suitable email list is not available another
popular method is to use a single or multiple
website to publicise a survey by having a link to
the survey on the website.
This method is ideal for survey publishers who
already have an active website and where the
surveys objective is to gather feedback from
unregistered visitors who will not appear on
mailing lists as well as registered visitors who
probably do.
As an example an online store can gain valuable
feedback from the visitors to their website that
do not purchase anything as well as those who are
loyal and regular customers.
With the practice of purchasing mailing lists
being on the decline specialist websites can
sometimes offer the opportunity for a survey to be
publicised to a well target audience. If for
example a survey is aimed at young people then
university websites and websites that specialise
in music and club culture will have a ready source
of that social group that can be tapped into.
If the publisher of a survey does not have any
control or access to a suitable website, and
depending on the exact nature of the survey, it
may be possible to request assistance from those
websites that do have the volume of traffic from
the target market, or you may want to consider
paying a fee to have the survey promoted on
specialist websites.
Organic Search Engine Listing
It is possible by including a detailed
introduction as part of the survey and making the
survey available to search engines that each
search engine will index's the survey and it will
appear in relevant search results.
How successful this method would depend on a
lot of factors and where the publisher has a ready
sample source they may not want the survey to be
indexed by search engines at all.
PPC
Pay-per-click (PPC) advertising such as
's Adwords can also be used to promote a
survey by creating an advertisement that will be
triggered by relevant search terms providing a
method of targeting specific groups.
With the sophisticated PPC facilities you are
able target your promotion on an international,
national or regional basis allowing you to
specifically target your geographical as well as
interest group.
Surveys are not always conducted with
impartiality in mind especially when they are
conducted for the purpose of sustaining a
particular argument. PPC can be used influence a
seemingly impartial survey by directing it at
people who hold certain views thereby ensuring
support, or opposition, to a particular argument.
If the intention is to conduct impartial market
research then when using PPC the search terms used
to trigger the advertisement will need to cover
equally both sides of any argument and serious
consideration should be given as to whether PPC is
an appropriate method of promotion; in some cases
it will be, in others it will most certainly not.
The downside of PPC can be the cost, certainly
if your market research is being conducted with
minimal funds and the promotion is competing for
commercial search terms, however in some cases
where the required search terms are non-commercial
the promotion can use search terms that can be
purchased at minimal cost.
Telephone Survey
Many online survey websites like
www.surveygalaxy.com provide a facility to
allow online surveys to be conducted over a
telephone where an operator telephones the
respondents and through interviews enters the
response information on behalf of the respondent.
As with email, telephone lists can be purchased
and also like email care should be taken as people
are developing a growing aversion to receiving
unsolicited telephone calls.
Telephone interviews can prove very effective
especially where you need to conduct a survey
where the results may be skewed if you relied on a
cross section of internet users only. Although the
Internet community now represents a broad section
of the overall community if for example a survey
was concerned with peoples' reluctance to get
online, obtaining respondents through online
methods would be inappropriate.
Forums
Promoting surveys through forums can prove to
be effect. Since forums by their nature often
attract like minded groups of people matching the
right forum with the survey subject can be very
rewarding.
However, one should respect the forum rules and
forum members can regard requests to participate
in surveys made by new members as spamming the
forum. Where a person has a history of using a
particular forum they can however gain a good
response from their fellow members who are asked
to participate.
Press Releases
Online press release websites can be used to
promote a new survey and can help the survey to
establish a good ranking for general search engine
inquiries.
Blogs
Similar to Forums Blogs also offer an
opportunity to promote a survey. The effectiveness
is likely to be directly proportional to the
popularity of the Blog and the subject matter of
the survey. Starting a new Blog to publicise a
survey may not prove effective, but using one that
has already establish an audience is likely to
generate a good response.
Snail Mail
The traditional forms of promotion should not
be overlooked and mail shots using letters to
introduce and invite participants can be very
effective for certain types of surveys.
Posters
Posters can be used to grab the attention and
invite interested parties to participate in a
poster. Prominently displayed in areas frequented
by the target audience they can often have a
instant visual impact and give the opportunity to
follow up the visual image with well a crafted
headline.
A good example would be for a survey that is
attempting to research a psychological condition
where potential participants who have experienced
certain events in their lives will not be on any
lists and across all social and age groups. A
poster could be displayed in public places such as
transport hubs, hospitals and entertainment
venues.
Notice boards
Electronic or physical notice boards can prove
to be an effective method of survey promotion.
Notice boards can be of a general or specific
nature and as such can be used to targeted groups
of people
Direct Company
Approaching a company directly can enable you
to tap into a ready source of suitable
respondents. To avoid spamming a company it is
recommended that permission should be sought from
the specific company's senior management, human
resources or customer relations department.
Events
Sporting events, festivals or trade shows can
provide market researchers with a concentration of
like minded people. However, you should not expect
people who are attending such events will be in
the mood or position to respond to surveys. An
effective way to tap into this source of
respondents is to hand out business style cards
with a short explanation as to the objective of
the survey and with a link to the online survey.
The size of the card is important as it can be
put in a pocket easily so that when each potential
respondent returns home they will take time to
participate in the survey.
Radio
If access is available to any form of radio,
air, digital or online, an announcement promoting
a survey can generate a good response proportional
to the number of listeners.
There are many radio channels to choose ranging
from national, regional, local and specialist
channels that generate audiences that can be
categorised by age and interest.
Street
As with formal events there is an opportunity
to target the general public as they go about
their normal business. Although individuals can be
canvassed and asked to complete surveys there and
then handing out business card style notices
requesting them to participate in a survey later
could prove more productive.
On Product Packaging
Products can carry a label with a link back to
an online survey. This would be an ideal way of
gathering feedback on a particular product or it
could be used just as a vehicle for promoting a
survey that is unrelated to the product.
On invoices and corporate publications
General correspondence that confirms an action
such as an invoice or delivery note can be used to
promote a survey and thereby gather valuable
customer relations feedback.
Incentives
The need to give incentives to people for them
to participate in surveys will very much depend on
the subject and length of the survey. For a short
survey you may not need to offer any incentive but
as a general rule the longer and harder the survey
the more incentive is required.
Incentives can be in the form of a payment,
vouchers, free gifts or entry into a prize draw.
For some surveys such incentives might be
inappropriate as in the case of an internal
employee survey; for these types of surveys some
incentive may be required to ensure a good and
timely response and they could take the form of an
explanation explaining the benefits of
participating in a survey such as it leading to
improvements in the working environment.