Almost every business owner
wants to see his/her business grow. If you are
thinking about the future of your business you
probably have more questions than answers. But
making sure you ask the right questions in every
area of your business should lead you towards
solutions that can move your business forward
positively.
These are all serious questions, which need
addressing on a regular basis if your business is
to continue on a pathway to success.
Once you have survived the start-up phase of
your business, you may be wondering how to take
the next step and grow your business beyond its
current status.
Choosing the right way to grow and the right
strategy to grow through will depend on the type
of business you own, your available resources, and
how much money, time and sweat equity you're
willing to invest all over again. If you're ready
to grow, we're ready to help.
Step 1
Decide if you really want to be bigger
Making a decision on growth is a huge decision.
So, coming to a conclusion should be based on
factors such as what you want the growth to
accomplish, whether you will still have the
control you want, if the growth will still allow
you to deliver the service and quality that you
built your business on? What are your goals? For
me, at least at this stage, my goals revolve
around making a decent income, to be in a
reasonable semblance of control of my own destiny,
and to work from home to at least be near my
family as I pull long hours.
Talk to your peers: Talking with folks in the
same position as you, or folks that have been in
the same position, is a great way to help you in
the decision of growing or not growing. Often
these people have been through exactly what you
are going through, and as the saying goes, it's
always better to learn from someone else's
mistakes! Ask questions about why they chose to
expand, why they went the way they did, and most
of all, what they wouldn't do again.
Look at the positives and the negatives: While
it is easy to say that if you expand, you'll make
more money, have more power, etc., don't forget
the negatives. With growth comes increased costs,
more responsibility, more risk, and, like they
aren't already long, longer hours. Hiring more
people doesn't necessarily mean you'll have more
time—in fact, the opposite is often true.
Could your growth hurt your business? Now
there's a thought! And that's what weighs heavily
on me. Could my growth actually hurt my business?
As a service-based business, virtually all of my
work has come from word of mouth … folks that are
happy with the work I have done and spread it
around. So, if they hire my company to do work for
them, at this stage, they are hiring me. Will
bringing on a new hire and growing hurt that? It
may.
Step 2
Hiring new employees - and good ones at that
Well, you've made the decision. You've weighed
the options and you are going to grow.
The first thing you have to deal with is
getting help and hiring the right people. Hiring
employees is a huge step that can radically change
how you work and how you feel about your
business—both in positive and negative ways.
Friends and Family: As the saying goes … "Better
the devil you know." Your family knows you the
best. You know them. But can you work with them?
What sort of working relationship will there be?
Can you be their boss and a sibling/spouse/best
friend at the same time, or can you separate it?
One advantage to family is that they may be a bit
more understanding when it comes to issues such as
late pay, family situations, etc. Of course, this
could also be a disadvantage (you may also be
expected to "excuse" family emergencies). Also, it
can be difficult to speak to "employees" as
"employees" when they are also loved ones, and
this can cause problems—both professionally and
personally. You must set clear ground rules in
advance and remind people that work is work and
personal is personal. This is much easier said
than done!
Full-time or part-time? Just what do you need
to grow? Do you need a full-time sales person or
will a part-timer do nicely? Figuring out where
you need the most help is very important. The
other thing to think about, aside from the cost of
full-time vs. part-time (benefits, taxes, etc.) is
if you want/need these people as employees or
contractors.
Employee or contractor? The big difference
between the two really gets down to things such as
taxation and benefits and payroll, etc. With an
employee, you have to factor all of those things
into the mix. But, if your job is retail or
requires that someone be at your location of
business, then you likely don't have much of a
choice.
Local or remote? One distinct advantage for a
business such as mine, or one that uses technology
a lot, is that location isn't as important as it
was just a few years ago. I have worked with
subcontractors on projects that were not only out
of my time zone, but in other countries as well. I
am working on one project for which the client is
in California, US, I am in London and the person
running the backbend systems is in France … cool!
This arrangement is also good as the remote person
most likely has his or her own equipment (a great
expense savings), so you don't need to open an
office to "store" the person (see, more money
saved), and you can still have your own mental
space to work in. It also allows you to find the
best people—not just the best people in your area.
Step 3
Overhead and additional costs
With growth comes additional costs and
overhead. Being one who is rather frugal with my
expenses, I try to look at as many options as
possible. Here are a few to add to the mix.
Office space. First off, if you don't need the
space, for example, if your small business is
purely on-line or you don't ever have walk-in
customers, why rent or lease space? Do you have
space in your home to set aside as a location to
run your business? I'm talking about a separate
space. One away from your family and one that you
can write off on your taxes? So you need some
space—what about a business center/business
incubation center? These are popping up
everywhere. Basically, you rent out a small office
within the center, but with that comes a front
desk person to answer and route calls, access to
equipment that you don't have to buy (fax, copier,
etc.), a "prestigious" address, and access to
things such as conference rooms that you may not
be able to afford otherwise. This is a great way
to start! One other option could be to share
office space with another company. This is a great
way to offset costs, but if you go that route,
make sure you set some ground rules, in writing,
first. It's always better to cover your assets!
Equipment: Another killer of expansion is
equipment costs. Rule #1 seems to be that leasing
is the best way to go. It is better for your cash
flow, you can write virtually the entire lease
amount off on your taxes (depends on where you
live, of course), and, when it comes to computer
equipment and given the nature of the advancements
in technology, you won't be stuck with a useless
techno-dinosaur. Time: Yes, that's right, time.
Remember that it will take a fair bit of time to
get your growth level into a mode you are
comfortable with. It will take time to hire and
train the right person, to set up your bigger
office and to get your equipment together. This is
an important factor.
Step 4
Raising Capital
To grow beyond the start-up and initial growth
phases, you will need capital to inject into your
business. Now this, unfortunately, is easier said
than done. Banks can be leery of entrepreneurial
ventures and venture capital is not easy to
obtain. But, although obtaining borrowed capital
is difficult, it is by no means impossible.
Here are the main sources of funds:
Banks
Cultivate a good relationship with your banker.
The more he or she understands your business and
knows you, the more likely it is that your
application will be approved. And this means more
than just fronting up when you need money. Keep
your banker informed of all significant
developments in your business and routinely
provide copies of your annual business plans.
Be prepared to demonstrate that your business
is capable of generating cash flow and think about
what collateral you have available to put up if
necessary.
Venture Capital
In addition to a solid business plan and track
record, venture capital providers want to see that
you understand your customers and how your
business is a good fit with their needs. So arm
yourself with competitive intelligence and
satisfied customers as references. Also, be
prepared to show you have access to experienced
management staff. These individuals need not be on
your payroll but you should expect to show that
you have a depth of experience and talent
available to you at least in an advisory capacity.
Revenue Stream
Instead of selling equity to raise capital,
consider selling part of the revenue of the
business. In other words, investors advance loan
capital and get repaid by way of a percentage of
the sales of the business. This preserves your
equity in the business and is attractive to
investors because they receive an immediate cash
return.
This method has the considerable advantage of
avoiding securities laws (it is a loan rather than
a sale of securities) but it is only viable for
businesses with high margins and strong sales.
Direct Public Offering
If your business has a strong relationship with
its constituents (employees, customers, vendors
and community), consider selling stock via a
direct public offering.
Here are 10 popular growth strategies that can
be used with great effect.
Open another location.
Offer your business as a franchise or business
opportunity.
License your product.
Form an alliance.
Diversify.
- Sell complementary products or services
- Teach adult education or other types of
classes
- Import or export yours or others' products
- Become a paid speaker or columnist
Target other markets.
Win a government contract.
Merge with or acquire another business.
Expand globally
Expand to the Internet.
Which ever growth strategy you choose, make
sure you are ready, plan well and assess your
options often.